Personalization
Unified data: the fuel that powers personalized experiences and deep engagement
Without a unified view of customer data across all channels, including online, offline, and social media, it is virtually impossible. The root cause is easily identified: data that is siloed and hard to access.…
IoT and smart retail: Bridging offline and online
Shaping custom experiences for maximum engagement is relatively easy behind a screen, but how do we translate those experiences to the brick-and-mortar touchpoints? IoT opens up multiple options for live interactions.…
Personalized CX: truth or myth?
However, more audience means an exponential increase in potential boxes to tick. How do you address qualitative demand of such magnitude with an actionable supply stream of CX features?…
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More than a message: The future of WhatsApp marketing
Namrata Krishna
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With big data comes big responsibility
Rohini Srinivas
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More than a message: The future of WhatsApp marketing
Namrata Krishna
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With big data comes big responsibility
Rohini Srinivas
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Bank to the Future: Join Jim Marous for a look at the future of banking
16 Jun, 2022Banking 4.0 will eliminate physical bank branches and replace them with digitized experiences. Learn more
How not to get left on “read” Creating conversions through omnichannel conversations
13 Jun, 2022In this session, discover why engaging banking customers in omnichannel conversations that evolv
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Redefining CX through Modern Messaging Solutions
03 Dec, 2021Meeting new consumer needs and expectations is critical to business success.
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Accelerate digital led growth with martech - recipe for success
19 Mar, 2021According to Deloitte digital report, Customer Experience is the top most priority for business
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Achieving omnichannel marketing success: The key Ingredients
10 Nov, 2020According to Omnichannel Research Report India, more than two in five Indian marketers have set
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