Telecom

Rise above commoditization with real-time connected experiences at scale.

Our clients rate us

Casestudy-rate-us
4.9/5

Because, we deliver

Because, we deliver
60%

Incremental retentions & collections

Because, we deliver
35%

Campaign cost savings

We understand your challenges

  • Declining or flat growth in ARPU

    Declining or flat growth in ARPU

    While identifying opportunities for cross-selling and upselling at scale can boost ARPU and ROI, doing it can be challenging.

  • High churn rate

    High churn rate

    Inconsistent brand experiences and siloed communications resulting in low levels of engagement and increasing churn rates.

  • Managing the data deluge

    Managing the data deluge

    The challenge of managing increasing volumes of data from constantly proliferating sources make deeper insights and more relevant engagement difficult or even impossible.

We understand your challenges
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Solutions tailored to the telecom industry

  • Audience data platform

    Audience data platform

  • Customer engagement

    Customer engagement

  • Conversion attribution

    Conversion attribution

Audience data platform

Audience data platform

Customer engagement

Customer engagement

Conversion attribution

Conversion attribution

Audience data platform

Develop a single view of audience members by merging all prospect, lead, and customer data from every source—in-store POS, provisioning and billing systems, web, call centers, brand mobile apps, social media properties, and more.

Identify diverse buying personas across different operating segments—retail, enterprise, mobile voice, SMS, broadband, internet services, digital services, fixed phone, and pay TV.

Identify cross-sell and upsell opportunities, provide tailored services, and boost satisfaction by categorizing customers as priority segments by consolidating demographic, psychographic, transactional, and APRU data.

Extend your reach with AI-driven look-alike targeting that uncovers new potential audiences that resemble existing customer segments.

Run targeted, sustained campaigns; deliver new offer recommendations; and prevent churn by analyzing evolving, individual usage trends and catching non-usage signals early with behavioral analysis.

Safeguard the privacy of consumer data with Resulticks' multiple layers of robust protections. Maintain the integrity of business unit database by keeping storage at the account level. Resulticks is accredited by the Privacy Shields Framework and is GDPR/HIPA/CCPA-compliant.

Customer engagement

Consistent omnichannel journey

Consistent omnichannel journey

Deliver consistent experiences across the full omnichannel journey for every customer—from awareness and consideration to conversion, retention, and win-back—whether they’re looking for a new offering or renewing an existing one.

Track indvidual journeys

Track indvidual journeys

Capture the attention of new audiences with the Resulticks Smart Link by enhancing the effectiveness of social posts and paid ads. Use QR codes to track individual paths beyond the click or scan, online and offline.

Tailored content recommendations and cascading offers

Tailored content recommendations and cascading offers

Provide tailored content and product recommendations as well as cascading offers to educate leads, gauge their interest, and move them constantly towards conversion.

Keep your active customers engaged

Keep your active customers engaged

Keep active customers engaged with personalized offers and communications, for example, to mark special events or introduce new plans. Deliver timely top-up reminders and usage alerts to minimize customer inconvenience.

Trigger contextual communications

Trigger contextual communications

Trigger contextual, just-in-time reminders for payments, and renewals through the best touch point with Resulticks’ Omnichannel Rules Engine.

Orchestrate win-back campaigns

Orchestrate win-back campaigns

Easily orchestrate win-back campaigns, including targeted campaigns, to re-engage inactive customers with the best possible mix of channel, time, and message.

Leveraging emerging touch points

Leveraging emerging touch points

Ensure lasting connections with your telecom customers by interacting with them across voice assistants, IoT, and chatbots, and responding the moment they need it with relevant messaging.

Conversion attribution

Pinpoint conversions with precise single- and multi-touch attribution and measure revenue contributions at the segment-of-one level. Tap into complete ROI insights at seven levels: campaign, individual audience, brand or product roll-up, offer, channel, location, and last-mile associates.

Campaign

Campaign

Individual audience

Individual audience

Brand or product roll up

Brand or product roll up

Offer

Offer

Channel

Channel

Location

Location

Last-mile associates

Last-mile associates


With the Resulticks Smart Duo embedded into your communications and digital properties, you can access valuable metrics, including:

  • online-offline-conversion Churn rate
  • online-offline-conversion Average revenue per user
  • online-offline-conversion Average call duration
  • online-offline-conversion Renewal and retention rate
  • online-offline-conversion Acquisition cost per subscriber
  • online-offline-conversion Minutes of usage
  • online-offline-conversion Subscribers gained
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We create customer engagement that counts

John

John

Business traveler

Age 28, Single

John is a Vision Telecom mobile customer and a frequent overseas business traveler.

Learn more
Sean

Sean

Accountant

Age 47, Married with kids

Sean, a big sports fan and an existing Vision Telecom customer, just purchased a smart TV.

Learn more
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We’ve done it before. We can do it for you.

One giant telecom power house achieved a 34% ROI and expanded its campaign reach significantly.

Learn how Resulticks helped make it all happen.

Read case study

Power your telecom digital transformation with Resulticks.

Request a meeting
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Blog 3 key objectives for a telecom digital transformation roadmap Learn more
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Case study Success story of a leading 4G and telecom services provider in Southeast Asia Learn more
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As of June 15, 2020, Resulticks has an overall rating of 4.9 out of 5 in the multichannel marketing hubs market, based on 17 reviews. The Gartner Peer Insights logo is a trademark and service mark of Gartner, Inc, and/or its affiliates and is used here in with permission. All rights reserved.