Travel and hospitality

Deliver seamless travel and stay experiences for the hyper-connected customer with Resulticks.

Our clients rate us

Casestudy-rate-us
4.9/5

Because, we deliver

Because, we deliver
29%

Increase in ROI

Because, we deliver
21.8%

New referrals and inflows into lead funnel

We understand your challenges

  • Real-time customer engagement

    Real-time customer engagement

    Nearly 90% of travel executives believe customization and real-time delivery will create a major competitive advantage.

  • Fragmented customer view

    Fragmented customer view

    83% of travel executives believe capturing and understanding digital identities will reveal opportunities for unmet customer needs.

  • Personalized customer experiences

    Personalized customer experiences

    Customers are 69% more loyal to travel companies that personalize their online/offline experiences.

We understand your challenges
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Solutions tailored to the travel industry

  • Audience data platform

    Audience data platform

  • Customer engagement

    Customer engagement

  • Conversion attribution

    Conversion attribution

Audience data platform

Audience data platform

Customer engagement

Customer engagement

Conversion attribution

Conversion attribution

Audience data platform

Create a single view of your audience members by integrating data from all sources—booking systems, web, mobile app, call center, OTA, offline travel agent systems, social media, ad platforms, CRMs, and more.

Target communications precisely by identifying distinct traveler personas—the frequent flyer, the budget international tourist, the corporate traveler, the deal seeker, and more.

Craft multi-dimensional target audiences with Resulticks’ advanced segmentation module based on a variety of attributes, rules, and methods.

Discover future customers with AI-driven look-alike targeting, which identifies new potential audiences based on existing target segments.

Safeguard the privacy of consumer data with Resulticks' multiple layers of robust protections. Maintain the integrity of business unit databases by keeping storage at the account level. Resulticks is accredited by the Privacy Shields Framework and is HIPAA/GDPR/CCPA-compliant.

Customer engagement

Engage customers across journeys

Engage customers across journeys

Engage individuals across their entire customer journeys—from inspiration, research, and booking to stay/transit, post travel, and loyalty—with seamless, tailored communication across touch points, channels, and devices.

Track indvidual journeys

Track indvidual journeys

Deliver targeted social and search ads based on precise segments, real-time behavior, and relevant conditions. Enhance communications with the Resulticks Smart Link to identify returning prospects and track their omnichannel journey to conversion.

Trigger communication

Trigger communication

Trigger communications about VIP lounges, best shopping deals, destinations, relevant hotel services, and more based on the real-time journey, past travels, loyalty status, and individual profiles.

Deliver customer delight

Deliver customer delight

Keep your customers delighted with tailored in-flight entertainment content based on past consumption patterns and preferences.

Just-in-time notifications

Just-in-time notifications

Facilitate automated check-ins and stay processing. Deliver just-in-time notifications on flight delays, local weather fluctuations, and more to eliminate disruptions in your customers’ travel experiences.

Capture real-time feedback

Capture real-time feedback

Get real-time feedback from your customers during travel by deploying a survey to their mobile apps.

Drive cross/upsell campaigns

Drive cross/upsell campaigns

Drive conversions with special discounts on low-capacity days. Boost cross-sell/upsell from loyal customers through personalized deals and value-added services with Resulticks’ real-time offer and next-best recommendation capabilities.

Conversion attribution

With precise single- and multi-touch attribution, pinpoint conversions and measure revenue contributions at the segment-of-one level. Tap into complete insights on your ROI to evaluate it at seven levels: campaign, individual audience, brand or product roll-up, offer, channel, location, and last-mile associates.

Campaign

Campaign

Individual audience

Individual audience

Brand or product roll up

Brand or product roll up

Offer

Offer

Channel

Channel

Location

Location

Last-mile associates

Last-mile associates


Configure Resulticks to assess the critical marketing performance measures. With Resulticks’ Smart Duo embedded in communications and digital properties, you can explore deeper insights including:

  • online-offline-conversion Look-to-book ratio/booking ratio
  • online-offline-conversion Cost per booking
  • online-offline-conversion Lifetime value
  • online-offline-conversion Cost per repeat purchase
  • online-offline-conversion Upsell rate
  • online-offline-conversion Cross-sell rate
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We create customer engagement that counts

Steve

Steve

Business traveler

Age 28, Single

Steve, a frequent Business traveler, chooses to stay at a Vision Hotel during a business trip to Tokyo.

Learn more
Mike

Mike

Airlines flyer

Age 35, Married

Mike is a frequent Vision Airlines flyer and a loyalty rewards program member.

Learn more
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We’ve done it before. We can do it for you.

A hospitality powerhouse achieved a nearly 30% increase in ROI.

Learn how Resulticks helped make it happen.

Read case study

Power your travel and hospitality digital transformation with Resulticks.

Request a meeting
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Blog The next trip awaits: Rethink travel customer engagement during COVID-19 Learn more
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Blog The power of data-driven customer service in the hospitality industry Learn more
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As of June 15, 2020, Resulticks has an overall rating of 4.9 out of 5 in the multichannel marketing hubs market, based on 17 reviews. The Gartner Peer Insights logo is a trademark and service mark of Gartner, Inc, and/or its affiliates and is used here in with permission. All rights reserved.