Real-time experience

Analyze individual customer needs, transaction patterns, and other relevant factors to contextualize and individualize messaging, interactions, and experiences in real time.

Real-time experiences

Peter is a fitness enthusiast who regularly consumes content on health tips from various websites, including the Vision Hospitals website.

“I haven’t done a health check-up in a while and should get one soon.”

Real-time experiences
Usecase Item 1

When Peter returns to the Vision Hospital website he receives a notification with a customised offer on a health check-up

Usecase Item 2

Peter clicks on the notification but does not book an appointment.

Usecase Item 3

He receives an email 2 days later reminding him to book an appointment for a health check-up

Usecase Item 4

Peter clicks on the link and schedules an appointment for a health check-up.

Usecase Item 5

On the morning of his check-up, he gets an SMS reminder for the appointment.

Usecase Item 6

Peter drives to the hospital and completes his health check-up

Explore how you can create real-time customer experiences.

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