Real-time Experience

Analyze individual customer needs, transaction patterns, and other relevant factors to contextualize and individualize messaging, interactions, and experiences in real time.

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  3. Real-time Experience

Real-time Experience

Real-time Experiences

Peter is a fitness enthusiast who regularly consumes content on health tips from various websites, including the Vision Hospitals website.

“I haven’t done a health check-up in a while and should get one soon.”

Peter Icon
Notification with a customised offer Use case

When Peter returns to the Vision Hospital website he receives a notification with a customised offer on a health check-up

Not book an appointment Use case

Peter clicks on the notification but does not book an appointment.

Reminding him to book an appointment Use case

He receives an email 2 days later reminding him to book an appointment for a health check-up

Clicks on the link and schedules an appointment Use case

Peter clicks on the link and schedules an appointment for a health check-up.

SMS reminder for the appointment Use case

On the morning of his check-up, he gets an SMS reminder for the appointment.

Completes his health check-up Use case

Peter drives to the hospital and completes his health check-up

Explore How you Can Create Real-time Customer Experiences.

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