Customer centricity shares with personalization one crucial balancing act. And it’s this: how does the business be more “personal” without putting data privacy at risk?…
Watching our recipients unwrap their gifts—selected and prepared with care—after being kept in suspense after we prepare gifts can be an intensely heartening experience. Likewise…
To that end, how can a digital omnichannel approach tip the scales to a more favorable state? Let’s map out a tentative use case for omnichannel implementation in the hospitality sector.…