Redefining CX through Modern Messaging Solutions

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https://resulticks.wistia.com/medias/k2ht5n3y1z

Meeting new consumer needs and expectations is critical to business success. Increasingly, leading customer experience transformation has proven quite challenging; even more so for organizations that have not invested judiciously in tools and solutions that can help them measure success or failure.

The key discussion points and takeaways will be:

  • How organizations are adopting new-age approaches to delivering authentic, immersive, and contextual messaging across channels

  • The evolution of marketing campaigns and how Resulticks empowers marketers to craft holistic, predictive, and precise campaigns clearly tied to business outcomes

  • How Resulticks has helped HDFC Bank radically differentiate customer journeys and drive superior results through intelligent campaigns

Speakers
Arjun Vishwanathan (Moderator)

Arjun Vishwanathan (Moderator)

CRO, StrategInk

Arjun Vishwanathan (Moderator)

Arjun Vishwanathan (Moderator)

CRO, StrategInk

Mani Gopalaratnam
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Mani Gopalaratnam

CEO and CTO,
Resulticks

Mani Gopalaratnam

Mani Gopalaratnam

CEO and CTO,
Resulticks

With more than three decades of experience in the technology and Innovation space, Mani has demonstrated his expertise in IoT, predictive modeling, and big data solutions across a broad spectrum of industries including insurance, banking, capital markets, telecommunications and more. As Resulticks’ Chief Technology Officer, he is instrumental in the design of the solution's architecture, implementation approaches to market and application within client business environments.

Pradeep Dukare

Pradeep Dukare

DVP, Campaign Evaluation and Data Solutions, HDFC Bank

Pradeep Dukare

Pradeep Dukare

DVP, Campaign Evaluation and Data Solutions, HDFC Bank

Shankar Iyer

Shankar Iyer

Head of Customer Success – India, Bangladesh, Nepal and Sri Lanka, Infobip

Shankar Iyer

Shankar Iyer

Head of Customer Success – India, Bangladesh, Nepal and Sri Lanka, Infobip

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