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Enhancing customer experience in Insurance:

Best practices, initiatives and industry use cases

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https://resulticks.wistia.com/medias/b78pcaq2rc

Excellent customer service and experience are key in the insurance industry.

With consumers becoming more digitally savvy by the day, they expect providers to understand their unique needs and deliver seamless omnichannel customer experiences across the lifecycle—from discovery to onboarding to claims, renewal, and beyond.

The key discussion points and takeaways will be:

  • Insights on managing evolving customer experience
  • Major current challenges in customer experience
  • Role of technology in delivering customer experience
  • Best practices for realizing omnichannel engagement

Speakers
Benedict Hayes (Moderator)
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Benedict Hayes (Moderator)

Executive Director & Partner,
Ethinos Digital Marketing

Benedict Hayes (Moderator)

Benedict Hayes (Moderator)

Executive Director & Partner,
Ethinos Digital Marketing

Benedict is a digital marketing leader with more than 18 years of experience in running digital businesses that deliver digital services, strategy and consultancy. His expertise is in digital strategy, search engine optimization, design, UX and more.

Balachander Sekhar
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Balachander Sekhar

Co-founder,
Renewbuy

Balachander Sekhar

Balachander Sekhar

Co-founder,
Renewbuy

Bala has 18 years of experience in leadership and business roles in FMCG, banking, insurance. He is successful in setting up new business from scratch in 2 different organizations. Driven by innovation and catching trends early and currently looking at technology-based business model that seeks to redefine insurance selling in India.

Rupinderjit Singh
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Rupinderjit Singh

Head – Digital Sales,
Care Health Insurance

Rupinderjit Singh

Rupinderjit Singh

Head – Digital Sales,
Care Health Insurance

Rupinder has 12+ years of experience in the insurance industry with business roles spanning across product management, digital marketing, customer experience (UI/UX designing), business strategy and distribution field.

Vaibhav Kumar
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Vaibhav Kumar

Vice President & Head – Ecommerce & Digital Marketing,
Max Life Insurance

Vaibhav Kumar

Vaibhav Kumar

Vice President & Head – Ecommerce & Digital Marketing,
Max Life Insurance

Vaibhav is a Digital Evangelist and a Life Insurance Professional with over eleven years of experience & expertise across Digital Marketing, E-commerce, New Product Development, incubating new business lines, Re-defining customer journeys, Digital Strategy & Transformation. He was selected among the Pan India Super 30 CMO Honor Role by IAMAI and 100 Smartest Digital Marketing Leaders by World Marketing Congress.

Mani Gopalaratnam
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Mani Gopalaratnam

Chief Technology Officer,
Resulticks

Mani Gopalaratnam

Mani Gopalaratnam

Chief Technology Officer,
Resulticks

With more than three decades of experience in the technology and Innovation space, Mani has demonstrated his expertise in IoT, predictive modeling, and big data solutions across a broad spectrum of industries including insurance, banking, capital markets, telecommunications and more. As Resulticks’ Chief Technology Officer, he is instrumental in the design of the solution's architecture, implementation approaches to market and application within client business environments.

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