Omnichannel Marketing Readiness in India Report
Omnichannel is becoming the business imperative for businesses on the cutting edge of customer engagement.
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In spite of momentary uncertainties and disruptions, it is poised to be the way forward for brands across the world. Given the extraordinary rise of its economy and digital sophistication, India will be no exception.
However, how ready are India’s marketers for it? What’s holding them back from realizing omnichannel marketing effectively? What are their areas of focus in this cross-industry shift? What are the ones at the cutting edge doing differently from others?
These, and more, are the questions our new report Omnichannel marketing readiness in India set out to answer. It provides insights into where Indian businesses stand in terms of the omnichannel transformation. It sheds a light on the priorities, challenges, and expectations highlighted by marketers actually leading the change in their organizations.
Total number of respondents 414
Most common annual business revenue
Telecom
Media
FMCG
BFSI
Retail
Leaders
- Deployed multiple advanced channels
- Adopted multiple critical initiatives
- Run a successful integrated approach
- Implemented their approach at least six months ago
Followers
- Deployed multiple conventional channels
- Adopted few critical initiatives
- Run an inadequate integrated approach
- Implemented their approach six months back
Aspirant
- Deployed few conventional channels
- Adopted few critical initiatives
- Not run or are running an inadequate integrated approach
- Not implemented or implemented their approach less than six months ago
Others
- Deployed few conventional channels
- Adopted no / few critical initiatives
- Not implemented an integrated approach
While omnichannel customer engagement requires an integrated approach, some businesses have implemented it much easier than others.
More than nine in ten marketers have either implemented an integrated approach to omnichannel customer engagement already or are inclined to do so.
Technology or software limitations
Incomplete customer data across all channels
Inability to segment data effectively
Inability to act on data in real time
Lack of omnichannel marketing strategy
The lack of an omnichannel marketing strategy and an inability to act on data in real-time are the challenges nearly two in five of all marketers, or more, face.
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