What have holiday shoppers just told us about their buying habits, purchase decisions, and payment preferences? How can retailers respond to the needs, preferences, and behavior of their customers?
Get industry-specific insights:
Retail – Why brands must have an omnichannel strategy and better individualization to guide the entire customer journey.
Banking – What financial institutions are doing right, where they can improve, and how to boost already-good satisfaction scores.
Travel – On land and in the air, customers’ choices abound. What our findings reveal about travelers’ engagement and payment preferences.