The Customer Experience Report

Get actionable consumer behavior insights in retail, banking, and hospitality

  1. Resources
  2. Research and Insights
  3. Research-reports
  4. evolving-customer-experience-report

What have holiday shoppers just told us about their buying habits, purchase decisions, and payment preferences? How can retailers respond to the needs, preferences, and behavior of their customers? 

  • Why brands still struggle to get it right with their online channels
  • Why in-store retail shopping still matters
  • How to combat shopping-cart abandonment
  • Individualization trends in retail, banking, travel and more

Get industry-specific insights:

Retail – Why brands must have an omnichannel strategy and better individualization to guide the entire customer journey. 

Banking – What financial institutions are doing right, where they can improve, and how to boost already-good satisfaction scores.

Travel – On land and in the air, customers’ choices abound. What our findings reveal about travelers’ engagement and payment preferences.

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