What have holiday shoppers just told us about their buying habits, purchase decisions, and payment preferences? How can retailers respond to the needs, preferences, and behavior of their customers?
Retail – Why brands must have an omnichannel strategy and better individualization to guide the entire customer journey.
Banking – What financial institutions are doing right, where they can improve, and how to boost already-good satisfaction scores.
Travel – On land and in the air, customers’ choices abound. What our findings reveal about travelers’ engagement and payment preferences.
Download the Evolving Customer Experience research report, to discover actionable insights on how consumers think, react, and buy.
This report is based on a survey conducted from November 8-12, 2019, and commissioned by Resulticks. Respondents were sourced from OpinionRoute. Our objective was to better understand holiday shopping plans and trends in customization across retail, banking, and travel. The survey covered 1,001 consumers and is nationally representative. Margin of error is +/- 3.1 percentage points.
For more insights on the Lewis consumer report,