Careers

Job Description:

• Certified Agile Scrum Master & PMP Trained IT Professional having expertise skills in planning, organizing and managing projects to meet the goals and objectives of the project within the budget & time.
• Responsible for Requirement Gathering, Implementation, Deployment, UAT and user training.
• Supporting sales teams in the organization for reaching customers by conducting demos on products and services to the customers and building proposals as part of Pre-Sales Activities.
• Provide technical support to the client and ability to troubleshoot solution problems.
• Provide Technical Consultant support to implement Resulticks for various clients.
• Create, design and implement demand generation programs in Marketing Technologies.
• Subject Matter Expert on product, integration process and complex program flows.
• Assist clients with day-to-day process improvements, if needed, metrics reporting, simple solutions to complex policies.
• Accountable for the success of solution and acceptance by customers.
• Manage team to deliver on defined performance targets for client management.
• Manage the day-to-day activities of the team including team scheduling; ensure dissemination of process, policies, performance and quality expectations.
• Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings and monthly account reviews.
• Manage team to ensure adequate account coverage through team schedules and back-ups.
• Responsible for coaching and developing staff to meet or exceed job expectations. Drive the development of the Client Management and / or Online Marketing discipline within the team.
• Conduct, review, and respond to customer satisfaction surveys. Prepare action plan(s) to address identified issues. Improve customer relations which are reflected in customer service index.
• Coach and mentor team with customer escalations and non-engagement; assist in problem evaluation and resolution; work directly with customers as necessary to resolve escalated issues. Prepare appropriate status reports for delivery to customers and account management.